- What does Navitaire do?
Navitaire delivers industry-leading technology services that help enable growth, profitability and innovation for more than 50 airline and high-speed rail clients worldwide, including many of the world’s most successful hybrid and low-cost airlines.
Navitaire offers comprehensive, integrated solutions to support an airline or rail company’s innovative drive to capitalize on new revenue opportunities, increase operational efficiencies, enhance customer service and help optimize profits. Navitaire’s integrated solutions include reservations, distribution, travel commerce for ancillary revenue, loyalty, revenue management, data store for business intelligence and revenue accounting.
- How many clients does Navitaire serve?
Navitaire has more than 50 clients based in 29 countries around the world, including fast-growing, successful airlines such as AirAsia, AirTran, GOL, Jetstar, Ryanair, Cebu, IndiGo, SpiceJet, Vueling and Wizz, plus trail-blazing carriers such as Interjet, Porter, Scoot and Tiger.
- How long has Navitaire been in business?
Navitaire was born from the business and technology expertise of Accenture, one of the world’s leading global management consulting, technology services and outsourcing companies. Navitaire’s roots began in 1993 as PRA Solutions, an Accenture Company, offering revenue accounting and sales audit solutions to major carriers. Subsequently, PRA Solutions developed the via World Network direct distribution technology as an alternative to bypass costly GDS systems, and then acquired the Open Skies airline reservation division of Hewlett-Packard in 2000. In 2001, the company changed its name to Navitaire to recognize the convergence of these disciplines focused on creating efficient, innovative, flexible and highly scalable solutions designed to drive higher profitability for travel providers.
- What types of travel providers can benefit from Navitaire’s solutions?
Navitaire provides a variety of advanced solutions for airlines of all business models, with flexible, modular and integrated systems built on new technology. Navitaire offers established carriers trusted, scalable solutions that have served leading, high-growth carriers around the globe. Navitaire’s solutions can help newly starting airlines get started with lower risk, and let them add more capabilities when needed. Navitaire also offers solutions for high-speed rail companies, and long-distance bus providers to provide hosted reservations, ancillary revenue, loyalty, business intelligence, revenue management and revenue accounting services.
- What types of clients use Navitaire’s New Skies passenger service solution?
More than 45 clients use Navitaire reservation systems, ranging from new start-ups to established, long-time customers that have nearly 300 aircraft in operation today. Navitaire has become the de-facto standard reservation system for the hybrid and low-cost carrier (LCC) segments, and is used by other traditional carriers intent on shedding costly, complex and inflexible platforms. Navitaire carriers sell more than 70% of their bookings via the Internet (more than 250 million in 2011), and achieve some of the highest levels of profitability in the industry through the up-sell of services, integrated web add-on sales of ancillary products, and sales via GDS, OTA, and airline codeshare and interline partnerships.
- What other services does Navitaire offer?
Navitaire solutions span the travel lifecycle for airlines, rail and long-distance bus companies to manage their business more effectively and help improve profitability.
- Navitaire has developed SkyPrice, the industry’s first revenue management system to increase revenue through price optimization by simultaneously managing price and seat allocations using advanced forecast and optimization technology.
- Navitaire Loyalty is the industry’s only loyalty solution that is fully integrated with New Skies, allowing clients to easily create and manage loyalty programs, use 360 member profiles and support loyalty partner integration, while offering travelers convenient online access to loyalty account details, accruals and redemption through their booking profile.
- Navitaire helps clients transform data into information with its powerful Data Store, Data Workbench and advanced reporting platform. Clients use these data products to create customized reports, queries, and support integration with other systems or service providers.
- SkyLedger, is an advanced revenue accounting system that is fully integrated with New Skies, providing powerful reporting, full reconciliation, comprehensive audit trail and comprehensive accounting controls.
- Navitaire also offers the industry’s most full-featured revenue accounting system for traditional network airlines, the PRA System. The solution offers "stem to stern" functionality for sales capture, sales audits, revenue recognition, stock control, interline settlement and refunds processing and more, all based on 100% of ticket sales and lifts. The PRA System is used by airlines in both oneworld and Star global alliances, including airlines that have achieved SIS compliance from IATA.
- What makes Navitaire different from other technology solutions providers?
Navitaire’s host reservation services have become the de facto standard for the fastest growing sector of the airline industry, supplanting traditional industry solutions in just a few short years. Navitaire’s deep industry experience, diverse global client base and new, open technology capabilities using .NET and Service Oriented Architecture (SOA) enable airlines to innovatively and flexibly tailor the solutions to achieve their goals.
Many Navitaire services offer comprehensive API/Web Service suites to allow clients to connect with a variety of business partners and platforms. And several Navitaire products take advantage of Navitaire Common Architecture (NCA) and powerful Rules Engine capabilities to support greater flexibility and create tailored business applications and customer services. Navitaire has also developed advanced integrated services for other key areas for airlines, rail companies and bus operators including travel commerce, revenue management and revenue accounting, enabling carriers to add integrated services through a single solution provider as their business grows.
- How does Navitaire create value for its clients?
Clients use Navitaire technology to help them in their objective to creatively drive profitability by increasing revenues through travel partnerships (e.g., codeshare, interline sales), and integration of fee-based services and ancillary travel services. Clients are also helping to minimize costs by deploying customer self-service tools, allocating distribution costs directly to each channel, maximizing direct sales channels where desired and reducing training costs through intuitive, configurable user interfaces. Navitaire also helps clients manage their business more effectively with real-time access to business information through comprehensive on-demand reporting and data store access.
- How many reservations does Navitaire process each year?
Navitaire reservations systems have processed more than 2.2 billion reservations since the initial product launch. In 2011, Navitaire reservation services processed 355 million passenger reservations. More than 70% of these reservations, or 250 million, were taken via the Internet, making Navitaire a recognized leader in online sales. Navitaire’s New Skies reservations solution powers carriers ranging from 1 million to more than 79 million annual passengers.
- What are some examples of Navitaire solution capabilities?
Navitaire systems support some of the fast growing clients and the most demanding business environments. Here are a few examples of the processing power of Navitaire’s solutions: Navitaire’s New Skies reservations solution powers carriers ranging from 500k to more than 76M annual passengers, and have processed more than 2.6 billion reservations since launch; Navitaire reservation services processed 390 million passenger reservations in 2012. More than 70% of these reservations, or 275 million, were taken via the Internet; Navitaire’s Travel Commerce system helped clients boost their profitability through sales of more than 6.5 million travel insurance policies, car rentals, hotel rooms and activities; and Navitaire’s payment engine processed over 140 million credit cards for estimated sales totaling $11 billion.
- Can Navitaire solutions scale to meet my growing business needs?
Yes, Navitaire systems are designed to scale easily to serve the diverse needs of growing travel companies. This is core focus and an essential part of our technology, architecture and processing capabilities. Many Navitaire solutions are modular, allowing your company to add more services as your business expands and your needs grow. For example, within our New Skies reservations platform, clients can add support for external distribution partners, security program initiatives and advanced customer recognition capabilities. Besides our reservation solution, Navitaire also offers a wide range of integrated services across key business areas including travel commerce, loyalty, revenue management, revenue accounting, and data store products.
- What is the relationship between Accenture and Navitaire?
Navitaire is a wholly owned Accenture Company, providing technology and business solutions to the airline and travel industry since 1993. Navitaire is part of the Accenture Technology Growth Platform, and works closely with Accenture colleagues that serve the travel industry in a variety of geographies. Accenture is a global management consulting, technology services and outsourcing company, with more than 259,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$27.9 billion for the fiscal year ended Aug. 31, 2012. Its home page is www.accenture.com.
- Why do so many airlines choose New Skies?
New Skies is uniquely positioned to serve hybrid, low-cost and network airlines. With its modular design, clients can add services as they need them, and connect with platforms, business partners, and travel companies to support their brand and offer travelers more value. In addition, with New Skies' new product integration with several Travelport traditional airline distribution solutions, it’s never been easier to connect with a broad spectrum of 400 global airlines, and to gain access to products to help support traditional airline practices for sales with these business partners.
- What types of New Skies capabilities are integrated with the industry, (e.g., IATA)?
Navitaire has developed many New Skies capabilities that align with industry standards and integrate with industry practices, especially in the distribution, scheduling and day-of-departure areas. For distribution, integration examples include GDS communications via Type A (EDIFACT) and Type B (TTY) messaging. In the day-of-operations and scheduling areas, Navitaire integrates with more than 25 government customs and security programs, airport common use environments worldwide (CUSS, CUTE, MUSE), IATA operational messaging, schedule SSIM files and more. Through this integration, Navitaire gives New Skies clients more choices to integrate with their business partners as desired to support their business plans. Learn more about Navitaire’s ties to the industry here.
- Does New Skies support sales through GDS systems?
Yes, Navitaire offers connectivity to nine global and regional GDS platforms. Today, more than 75% of Navitaire’s reservations clients connect to at least one GDS system using Type A, Type B or API connectivity. These GDS connections can also support e-ticketing for the majority of GDS platforms. Learn more about Navitaire’s distribution capabilities and GDS connectivity options here.
- Does New Skies connect to traditional network carriers for codeshare and interline sales?
Yes, this is an area of tremendous growth among our client base. Today, Navitaire reservation clients currently have more than 90 interline connections and 20 free-sale codeshare relationships in place. These carriers are located all around the world, and more than 50% of these are global alliance members. The vast majority use Interline E-ticketing (IET); a few others use New Skies’ Navitaire Advantage Interline capabilities. View the New Skies distribution article for more information on New Skies interline and codeshare connections and capabilities here.
- Does New Skies support e-ticketing?
Yes. In 2011, Navitaire clients processed more than 13 million e-ticket coupons. New Skies clients use e-ticketing to support travel agency sales in desired markets and to support airline interline and codeshare sales with those airline partners that rely on e-ticketing. New Skies clients can use e-ticket acceptance and generation to support the partner airlines’ business processes, yet continue to use the highly efficient and cost-effective ticketless process for all bookings that do not require e-ticketing. Learn more about Navitaire’s distribution and e-ticketing capabilities here.
- Does New Skies offer mobile platform support?
Yes. New Skies offers a powerful e-commerce solution comprised of an engine and extensive suite of client tools to create applications to run on desktops, tablets and mobile devices. These applications can span the passenger experience, from planning and booking to check-in, boarding, and promoting other travel services. The suite is built on Microsoft’s newest .NET framework and powered by a comprehensive toolkit to help clients reach mobile customers using advanced development tools and cross-platform development techniques.
- What is ticketless and how is it different than e-ticketing?
Ticketless travel enables New Skies clients to treat customer interactions as a continuous account of activity, similar to a bank account, rather handling them on a transaction-by-transaction (e.g., ticket-by-ticket) basis. It does this by combining flight, profile and financial information into a single record. This capability provides both customers and New Skies clients the ability to easily view all activity, receive and store credits, and manage their accounts. In short, it helps make it easier for customers to do business with your company.
Ticketless is very different than e-ticketing, which essentially treats each customer interaction as an individual transaction. E-ticketed transactions do not allow airline and rail companies to build and maintain a customer’s transaction history through the reservation system, but rather through another system (e.g., loyalty) which still does not track the value of the passenger’s travel. Learn more about Navitaire’s unique ticketless technology in this article.
- How does ticketless help my company?
Ticketless can help your company operate more efficiently and cost effectively. Here are some examples:
- Ticketless works by combining flight, profile and financial information into a single record, and eliminating the need to create a separate accountable document (i.e., an e-ticket) to collect the funds. It also eliminates the need to perform additional reconciliations between reservation pricing values and e-ticketed values. It also avoids third party settlement costs (e.g., ARC, BSP) and costs for e-ticket database activity and maintenance.
- Ticketless bookings are settled directly with the airline or rail company. This means that additional revenue integrity products are not required for ticketless bookings to compare PNR pricing to e-ticket pricing.
- New Skies ticketless allows airlines to easily create promotions, credits, service recoveries and more and post these directly to customer profiles. These can all be tailored to apply for selected markets, fare types and sales or travel dates.
- Ticketless allows clients to get closer to their customers, and lets travelers view their booking history for past, current and future bookings online to avoid calls to service centers.
- What passenger day-of-departure options are available through New Skies?
New Skies also integrates with CUSS environments by supporting standard IATA messaging such as PNL, ADL and PFS messaging. Plus, New Skies offers a standard terminal emulation-based green screen option to clients wishing to use a streamlined system that uses single character, easy-to-learn commands.
Through the GoNow Travel Departure Suite, New Skies offers an advanced suite for kiosk (GoNow Touch), and station check-in and boarding GUI (GoNow Agent) that provides intuitive interfaces that are integrated with New Skies’ sophisticated customer recognition and rules engines capabilities. The GoNow suite offers a powerful platform to allow clients to market unique offers to customers for cross-selling and up-selling services, create customized passenger servicing, consistently apply and collect fees, integrate with station platforms and business partners, and perform value-based passenger reaccommodation when needed.
New Skies also integrates with CUSS environments by supporting standard IATA messaging such as PNL, ADL and PFS messaging. Plus, New Skies offers a standard terminal emulation based green screen option to clients that wish to use a streamlined system that uses single character, easy-to-learn commands.
- Does New Skies offer Web Services to connect with platforms, business partners, or hardware?
Yes. New Skies is built on .NET technology and SOA architecture, and offers an extensive variety of Web Services/Application Programming Interfaces (APIs) to allow clients to better serve customers and effectively manage their business. The API suite provides clients with broad flexibility to tailor their connections with other business partners, supporting systems, and new technologies to suit their business plans. These capabilities can help companies to adapt to changing conditions, seize new opportunities and develop new services to enhance the passenger experience to create loyal customers.
- How quickly can New Skies be implemented?
The New Skies implementation process is dependent on several parameters including model complexity, integration requirements, and whether it is a new or existing airline or rail company. Typically, the activities that affect the timeline most are establishing data circuits to the appropriate data center and the website customization that reflects the company’s brand, business practices and work flow. New Skies provides standard templates to let new clients get started on their Web development to help expedite the implementation process.
Navitaire has helped more than 55 newly starting airlines and rail companies to get started right, and worked with dozens of airlines that have converted to Navitaire reservations from more than 15 existing reservations systems. This extensive implementation experience has enabled the Navitaire implementation team to develop and execute a thorough and time-tested work plan and implementation process.
- What is Navitaire Travel Commerce?
Navitaire Travel Commerce
offers advanced ancillary revenue generation capabilities allowing clients to cross-sell and up-sell additional services and merchandise by integrating third-party suppliers directly into the online booking path or via the call center. Travel Commerce supports integrated sales of insurance, rental car, hotel rooms, activities, ground transportation and more using interactive or locally hosted inventory. Travel Commerce supports sales via integrated shopping cart and dynamic packaging models. More than 10 Navitaire clients use Travel Commerce services today.
- How can my company add a new supplier to Travel Commerce?
Navitaire is willing to work with new suppliers and has established a defined process to add new supplier connections. The project includes the development project to build the connection to the supplier APIs. This supplier process comprises the project development, testing, and certification of the link, all coordinated through client contacts.
- Can Travel Commerce products be sold through the call center as well as via the Web?
Yes, Travel Commerce products can be sold through either web or call center. This option is controlled through a configuration role setting in the Management Console within the reservation system and Travel Commerce systems.
- Is it possible to service existing Travel Commerce bookings through Travel Commerce?
Yes, Travel Commerce bookings made through Travel Commerce can be modified through the Travel Commerce system as well. Travelers can view Travel Commerce bookings at any time online through New Skies SkySales, and can book, cancel, or cancel Travel Commerce services as needed. Call center staff, and other employee groups that have permission to view customer bookings, can service Travel Commerce as well, and view, book, rebook and cancel Travel Commerce services for customers. Permissions granting employee group access are established through the Travel Commerce Management Console.
- What is meant by the term Super PNR?
For Navitaire, Super PNR means that all of the itinerary components are housed in a single booking, including both flight and non-flight services such as car hire, hotel, activities, and ground transports. These services are stored in the same booking, and are actionable (i.e., not passive segments) from this Super PNR booking to allow bookings, cancellations and rebooking by travelers and authorized employee groups as defined by the carrier. Additionally, Super PNRs enable travelers to receive a single itinerary that shows all of the booked flight and non-flight components and includes the name and confirmation numbers from each vendor or service provider.
- Are the PRA System user interfaces and interface files SIS compatible?
Yes, the PRA System’s interline modules have been enhanced to support the new SIS program requirements for viewing and processing the electronic settlement files with interline partners. Revenue accountants can now use a suite of user interfaces to review billings, attach user documents, etc. to expedite handling of invoice, rejection and other interline communications with partners.
- What types of settlement can be handled through the PRA System?
The PRA System offers the industry-standard processes for sales and interline/codeshare settlement through ASP, BSP, and IATA. It can also support direct settlement of interline sales with partners that are not part of an industry clearing house. This provides greater flexibility to work with more industry partners around the globe.
- Does the PRA System use industry-standard file formats where possible?
Yes, the system uses formats use as HOT, ISR, and IS-IDEC to exchange data with external systems and partners.
- What kinds of sales reports can be processed through the PRA system?
Navitaire’s PRA System supports a wide variety of sales file options, including ASP-, BSP- and TCN-based formats.
- Is the PRA System scalable to accommodate carriers using different business models and varying size?
The PRA System has been architected to support low-cost, hybrid and network carriers alike. The system scales easily to serve large carriers, and to accommodate the needs of highly complex carrier operations. Current PRA System customers include well-established airlines, including anchor carriers in two global airline alliances.
- Is SkyLedger integrated with Navitaire’s New Skies reservation system?
SkyLedger is closely integrated with Navitaire’s New Skies reservation system and receives sales and reservation system transaction data directly from New Skies. New releases of the SkyLedger product are cross-certified with corresponding New Skies release versions to support ongoing compatibility.
- How often is reservations and sales data updated to the SkyLedger system?
Data update timing is dependent on the frequency of data provided by the source. Data from New Skies can be sent to the SkyLedger system on a defined schedule, ranging from near-real-time to nightly updates. Sales and other data supplied through external sources such as a BSP or ARC will vary based on the reporting period supported by each provider.
- Does SkyLedger provide an interface to general ledger systems?
Yes, SkyLedger offers a suite of standard extracts, which are used by existing clients to feed accounting information to their general ledger (G/L) systems. During the implementation process, business reviews are conducted to evaluate the G/L system interface needs and determine if there is a compatible existing extract available. If required, Navitaire can consider customer G/L development at an additional cost.
- Can SkyLedger support settlement of codeshare, interline, and ancillary sales and use transactions?
SkyLedger offers a comprehensive set of on-demand reports covering sales, use, reconciliation, tax and other liabilities and more. For most reports, users can choose between summary and detailed views, and drill down to detailed data as needed.
- What reporting is available through SkyLedger?
SkyLedger offers a comprehensive set of on-demand reports covering sales, use, reconciliation, tax and other liabilities and more. For most reports, users can choose between summary and detailed views, and drill down to detailed data as needed.