- What does Navitaire do?
Navitaire delivers industry-leading technology services that help enable growth, profitability and innovation for more than 50 airline and high-speed rail clients worldwide, including many of the world’s most successful hybrid and low-cost airlines.
Navitaire offers comprehensive, integrated solutions to support an airline or rail company’s innovative drive to capitalize on new revenue opportunities, increase operational efficiencies, enhance customer service and help optimize profits. Navitaire’s integrated solutions include reservations, distribution, travel commerce for ancillary revenue, loyalty, revenue management, data store for business intelligence and revenue accounting.
- How many clients does Navitaire serve?
Navitaire has more than 50 clients based around the world, including fast-growing, successful airlines such as AirAsia, GOL, Jetstar, Ryanair, Cebu, IndiGo, SpiceJet, Vueling and Wizz, plus trail-blazing carriers such as Interjet, Porter, Scoot and tigerair.
- How long has Navitaire been in business?
Navitaire’s roots began in 1993 as PRA Solutions, offering revenue accounting and sales audit solutions to major carriers around the globe. Subsequently, PRA Solutions created via World Network, a company which developed direct distribution technology as an alternative to bypass the higher cost GDS systems, and then acquired the Open Skies reservation division of Hewlett Packard in 2000. In 2001, the company changed its name to Navitaire to recognize the convergence of these disciplines focused on creating efficient, innovative, flexible and highly scalable solutions designed to drive higher profitability for travel providers.
Navitaire became a wholly owned subsidiary of the Amadeus IT Group following the acquisition of the company from Accenture in early 2016. Navitaire continues to operate as an independent brand, offering its leading solutions to global hybrid, low-cost and ultra-low-cost carriers. Navitaire and Amadeus share a strong focus on moving the travel industry forward, beginning with making it easier for carriers of any business model to do business with each other via modern technology.
- What types of travel providers can benefit from Navitaire’s solutions?
Navitaire provides a variety of advanced solutions for airlines of all business models, with flexible, modular and integrated systems built on new technology. Navitaire offers established carriers trusted, scalable solutions that have served leading, high-growth carriers around the globe. Navitaire’s solutions can help newly starting airlines get started with lower risk, and let them add more capabilities when needed. Navitaire also offers solutions for high-speed rail companies, and long-distance bus providers to provide hosted reservations, ancillary revenue, loyalty, business intelligence, revenue management and revenue accounting services.
- What types of clients use Navitaire’s New Skies passenger service solution?
More than 50 clients use Navitaire reservation systems, ranging from new start-ups to established, long-time customers that have nearly 300 aircraft in operation today. Navitaire has become the de-facto standard reservation system for the hybrid and low-cost carrier (LCC) segments, attracting carriers intent on shedding costly, complex and inflexible platforms. Navitaire carriers sell more than 62% of their bookings via the Internet, and achieve some of the highest levels of profitability in the industry through the up-sell of services, integrated web add-on sales of ancillary products, and sales via GDS, OTA, and airline codeshare and interline partnerships.
- What other services does Navitaire offer?
Navitaire solutions span the travel lifecycle for airlines, rail and long-distance bus companies to manage their business more effectively and help improve profitability.
- Navitaire has developed SkyPrice, the industry’s first revenue management system to increase revenue through price optimization by simultaneously managing price and seat allocations using advanced forecast and optimization technology.
- Navitaire Loyalty is the industry’s only loyalty solution that is fully integrated with New Skies, allowing clients to easily create and manage loyalty programs, use 360 member profiles and support loyalty partner integration, while offering travelers convenient online access to loyalty account details, accruals and redemption through their booking profile.
- Navitaire helps clients transform data into information with its powerful Data Store, Data Workbench and advanced reporting platform. Clients use these data products to create customized reports, queries, and support integration with other systems or service providers.
- SkyLedger, is an advanced revenue accounting system that is fully integrated with New Skies, providing powerful reporting, full reconciliation, comprehensive audit trail and comprehensive accounting controls.
- Navitaire also offers the industry’s most full-featured revenue accounting system for traditional network airlines, the PRA System. The solution offers "stem to stern" functionality for sales capture, sales audits, revenue recognition, stock control, interline settlement and refunds processing and more, all based on 100% of ticket sales and lifts. The PRA System is used by airlines in both oneworld and Star global alliances, including airlines that have achieved SIS compliance from IATA.
- What makes Navitaire different from other technology solutions providers?
Navitaire’s host reservation services have become the de facto standard for the fastest-growing sector of the airline industry, supplanting traditional industry solutions in just a few short years. Navitaire’s deep industry experience, diverse global client base and new, open technology capabilities using Microsoft .NET and Service Oriented Architecture (SOA) enable airlines to innovatively and flexibly tailor the solutions to achieve their goals.
Many Navitaire services offer comprehensive API/Web Service suites to allow clients to connect with a variety of business partners and platforms. And several Navitaire products take advantage of Navitaire Common Architecture (NCA) and powerful Rules Engine capabilities to support greater flexibility and create tailored business applications and customer services. Navitaire has also developed advanced integrated services for other key areas for airlines, rail companies and bus operators including travel commerce, revenue management and revenue accounting, enabling carriers to add integrated services through a single solution provider as their business grows.
- How does Navitaire create value for its clients?
Clients use Navitaire technology to help them achieve their objective to creatively drive profitability by increasing revenues through travel partnerships (e.g., codeshare, interline sales), and integration of fee-based services and ancillary travel services. Clients strive to minimize costs by deploying customer self-service tools, allocating distribution costs directly to each channel, maximizing direct sales channels, where desired, and reducing training costs through intuitive, configurable user interfaces. Navitaire also helps clients manage their business more effectively with real-time access to business information through comprehensive on-demand reporting and Data Store access.
- How many reservations does Navitaire process each year?
Navitaire reservations systems have processed more than 3.6 billion reservations since the initial product launch. In 2014, Navitaire reservation services processed 508 million passenger reservations. More than 60% of these reservations, or 317 million, were taken via the Internet, making Navitaire a recognized leader in online sales. Navitaire’s New Skies reservations solution powers carriers ranging from 1 million to more than 90 million annual passengers.
- What are some examples of Navitaire solution capabilities?
Navitaire systems support some of the fast-growing clients and the most demanding business environments. Here are a few examples of the processing power of Navitaire’s solutions: Navitaire’s New Skies reservations solution powers carriers ranging from 1 million to more than 90 million annual passengers, and have processed more than 3.6 billion reservations since launch; Navitaire reservation services processed 508 million passenger reservations in 2014. More than 60% of these reservations, or 317 million, were taken via the Internet; Navitaire’s Travel Commerce system helped clients boost their profitability through sales of more than 5.8 million travel insurance policies, car rentals, hotel rooms and activities; and Navitaire’s payment engine processed over 160 million credit cards.
- Can Navitaire solutions scale to meet my growing business needs?
Yes, Navitaire systems are designed to scale easily to serve the diverse needs of growing travel companies. This is core focus and an essential part of our technology, architecture and processing capabilities. Many Navitaire solutions are modular, allowing your company to add more services as your business expands and your needs grow. For example, within our New Skies reservations platform, clients can add support for external distribution partners, security program initiatives and advanced customer recognition capabilities. Besides our reservation solution, Navitaire also offers a wide range of integrated services across key business areas including travel commerce, loyalty, revenue management, revenue accounting, and data store products.
- What is the relationship between Amadeus and Navitaire?
Navitaire is a wholly owned subsidiary of Amadeus, and has been providing technology and business solutions to the airline and travel industry since 1993. Navitaire is a key part of the Amadeus IT Group. Amadeus is at the heart of the global travel industry. Its people, its technology and its innovation are dedicated to working with customers and partners to shape the future of travel.
The Amadeus ambition is to facilitate the entire journey from door-to-door and improve the travel experience for the over one billion trips made yearly using Amadeus technology: from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes.
Operating in 195 countries through a network of 71 Amadeus Commercial Offices (ACOs), Amadeus has a worldwide team of more than 13,000 and keeps the travel sector moving by connecting key players: travel agencies, corporations, airlines, airports, ground handlers, hotels, railways and more. To discover more, go to www.amadeus.com.
- What complementary solutions do Amadeus and Navitaire offer?
With extensive experience across many business models, Navitaire and Amadeus are uniquely positioned to provide a powerful combined offering to serve the growing needs of affiliated carrier groups that operate diverse business models ranging from full-service airlines to low-cost carriers. However, as New Skies is a different solution to Altéa, we will retain the brand, solution, and the related/integrated components of each.
As leading airline IT companies, we are focused on enabling carriers to continue using the reservation solution tailored to their business model, yet, readily bridge to an affiliated airline’s, parent carrier’s or business partner’s PSS systems — continuing to allow Navitaire customers flexibility in relation to third-party products, including direct connect APIs (whether or not following the NDC standards). Equally, Amadeus will not require Navitaire PSS customers to enter into a GDS contract.
Looking to the future, Amadeus and Navitaire are committed to maintaining investment levels in R&D in order to continue developing ever-greater solutions to bridge the cross-business model needs of carriers and carrier groups via modern technology, allowing companies to create new business ties, expand global reach and better serve customers.
- What is Navitaire Travel Commerce?
Navitaire Travel Commerce
offers advanced ancillary revenue generation capabilities via integrated sales of insurance, rental car, hotel rooms, activities, ground transportation and more, using interactive or locally hosted inventory. The system allows clients to cross-sell and up-sell additional services and merchandise by integrating third-party suppliers directly into the online booking path or via the call center. Travel Commerce supports sales via integrated shopping cart and dynamic packaging models. More than 20 Navitaire clients use this platform today.
- How can my company add a new supplier to Travel Commerce?
Navitaire is willing to work with new suppliers and has established a defined process to add new supplier connections. The project includes the development project to build the connection to the supplier APIs. This supplier process comprises the project development, testing, and certification of the link, all coordinated through client contacts.
- Can Travel Commerce products be sold through the call center as well as via the web?
Yes, Travel Commerce products can be sold through either web or call center. This option is controlled through a configuration role setting in the Management Console within the reservation system and Travel Commerce systems.
- Is it possible to service existing Travel Commerce bookings through Travel Commerce?
Yes, Travel Commerce bookings made through Travel Commerce can be modified through the Travel Commerce system as well. Travelers can view Travel Commerce bookings at any time online through New Skies and Navitaire dotREZ, and can book, cancel, or cancel Travel Commerce services as needed. Call center staff, and other employee groups that have permission to view customer bookings, can service Travel Commerce as well, and view, book, rebook and cancel Travel Commerce services for customers. Permissions granting employee group access are established through the Travel Commerce Management Console.
- What is meant by the term Super PNR?
For Navitaire, Super PNR means all itinerary components are housed in a single booking, including both flight and non-flight services such as car hire, hotel, activities, and ground transports. These services are stored in the same booking, and are actionable (i.e., not passive segments) from this Super PNR booking to allow bookings, cancellations and rebooking by travelers and authorized employee groups as defined by the carrier. Additionally, Super PNRs enable travelers to receive a single itinerary that shows all booked flight and non-flight components and includes the name and confirmation numbers from each vendor or service provider.
- Is SkyLedger integrated with Navitaire’s New Skies reservation system?
SkyLedger is closely integrated with Navitaire’s New Skies reservation system and receives reservation system transaction data directly from New Skies. New releases of the SkyLedger product are cross-certified with corresponding New Skies release versions to support ongoing compatibility.
- How often is reservations and sales data loaded into SkyLedger
Data update timing is dependent on the frequency of data provided by the source. Data from New Skies can be sent to the SkyLedger system on a defined schedule, ranging from near-real-time for bookings and flight closures to nightly updates for reference data information. Data supplied through external sources such as a BSP, ARC or Interline billings will vary based on the reporting period supported by each provider.
- Does SkyLedger provide an interface to General Ledger systems?
Yes, SkyLedger captures and accounts for financial events related to reservations activity and relates these events to the appropriate accounting period, account, and journal entry for financial reporting and transfer to the airline's General Ledger (G/L). During the implementation process, business reviews are conducted to evaluate the G/L system interface needs.
- Can SkyLedger support settlement of codeshare, interline, and ancillary sales and use transactions?
SkyLedger supports simple operating codeshare interline settlement. For more complex needs, such as marketing codeshare interline settlement, SkyLedger is integrated with our Navitaire Interline AsSISt to provide enhanced interline settlement functionality.
- What reporting is available through SkyLedger?
SkyLedger offers a comprehensive set of on-demand reports covering sales, use, reconciliation, tax and other liabilities, and more. For most reports, users can drill down to detailed data, as needed, or run detailed extracts for large volume reporting or analysis.