The Navitaire Difference


 

Remove barriers, streamline operations, expand revenues and differentiate yourself with Navitaire
With more than 50 customers worldwide, including many of the world’s most successful hybrid and low-cost airlines, Navitaire has the experience and expertise to help you take your business to the next level. Whether you’re a start-up airline experiencing rapid growth or a well-established carrier focused on growing selectively and enhancing services, we can help you remove technology barriers, squeeze excess cost from your operations, exploit new revenue sources and maximize customer retention.

Reap the rewards of a nimble, flexible organization
To be successful today, you need to move quickly and nimbly in response to market demands. That requires flexibility in your systems and business model — and highly efficient operations. Navitaire understands — and delivers. Unlike legacy systems built on aging technology, our systems are built entirely on new technologies.

Our advanced systems help you control costs, streamline operations and achieve optimal performance. They also give you unrivaled flexibility and agility and help you bypass the limitations of an outdated technical infrastructure. With Navitaire, you can select the right distribution channels, connect to as many business partners as you want, work with them on your own terms, and take new services to market—all with unprecedented speed and ease.

Exploit new revenue sources to boost your bottom line
Navitaire gives you more opportunity to tap into ancillary revenue sources. Navitaire is already the recognized leader in direct sales, and our advanced Travel Commerce system offers connections to dozens of other suppliers. We also integrate with nine GDS platforms, multiple e-ticketing platforms and our clients have more than 100 inter-airline and codeshare connections.

What’s more, our New Skies Fees Engine and Travel Commerce system allow you to support a la carte services as well as bundled offers — from seat selection, meals, advance boarding and baggage fees, to travel insurance, hotels and destination activities. Just ask our customers, who’ve increased their ancillary sales as much as 15 to 20 percent with our reservation and travel commerce systems.

Create customers for life
Each customer is unique, with different needs and preferences. So why do so many airlines still use cookie-cutter, mass-marketing techniques to sell to them?

Only Navitaire’s customer-centric systems provide a holistic view of customer activity. For example, our New Skies reservation system aggregates information around each customer, not their tickets. That means you can provide differentiated treatment to any customer at any touch-point — tailor unique services, launch targeted offers, apply credits directly to a customer’s account, add innovative services like mobile passenger checking and booking. Just the capabilities you need to attract and retain repeat customers and truly differentiate your airline.

Leverage actionable, meaningful data
In addition to providing tools that can help boost your ancillary revenues and enhance customer service, Navitaire also gives you access to valuable data. Our systems feature a central, integrated database, which eliminates the cost and complexity associated with passing data from one system to another, storing it multiple times and maintaining synchronization.

 

Accenture and Navitaire
Navitaire is a wholly owned Accenture Company providing technology and business solutions to the airline and travel industry since 1993. Accenture is a global management consulting, technology services and outsourcing company, combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies with more than 259,000 people serving clients in more than 120 countries. Accenture collaborates with clients to help them become high-performance businesses and governments.

Navitaire is part of the Connected Travel Business Service. This service enables travel, public transportation and suppliers to offer a unique experience to customers by increasing operational efficiency, sales performance and data visibility. The Accenture Connected Travel Business Service combines skills, assets, software platforms and processes to focus on specific issues faced by public transportation, travel and manufacturing industries. Navitaire often works together with Accenture to provide expertise to the airlines and rail companies in key administrative and strategic areas such as:

Accenture also provides expertise to freight and logistics companies and the travel industry around the world, as well as offering leading business process outsourcing solutions for finance and accounting, procurement, human resources and learning and training.

Please visit the Accenture website to learn more about their work in the airline, rail and travel industries.

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