Navitaire Loyalty
Delivering a great customer experience opens the door to reach new travelers, and a flexible loyalty program can help keep them coming back for more. Navitaire Loyalty, combined with New Skies, supports your goal to build customer loyalty with advanced features to differentiate your brand, and reward and recognize customers across all touchpoints. Get closer to your customers using Navitaire Loyalty’s rich data store to gain insights into customer activity and develop customized promotions.
Cultivate Customer Loyalty to Help Drive Sustainable Growth
Do you command your passengers’ loyalty? Or are your long-term, repeat customers becoming a rare breed? Consumers today are traveling less and, when they do, they’re price-shopping. But you can keep more customers — and help convert them into repeat customers — with the Navitaire Loyalty system. Navitaire Loyalty is a comprehensive yet flexible system designed to help you recognize and reward your repeat customers.
Navitaire Loyalty is fully integrated with New Skies passenger service system, and provides passenger loyalty information through the SkySales online booking module, the agent call center module, and a specialized Loyalty Management module. This allows your staff and your customers to access information about their loyalty accounts and status online anytime, anywhere.
The New Skies customer-centric model and central data source eliminates the need to synchronize data between loyalty and reservation passenger service systems. And New Skies integration allows you to post customer loyalty credit quickly upon check-in with New Skies integration.
Let Navitaire Loyalty Help You Retain and Engage Travelers
Benefits
- Gain tremendous freedom in how you structure your loyalty rewards using the built-in rules engine
- Give customers greater flexibility to redeem their loyalty rewards using self-service online functionality or via the call center
- Help generate ancillary revenue through integrated program partnerships
- Build loyalty with multi-tier loyalty programs, flexible redemption and partner point integration
- Instantly post transaction activity to customers' accounts, giving them credit they can view upon landing
- Allow your staff to easily set or modify program rules via the Management Console
- Use the 360-degree view of the customer to enhance the customer experience, as well as develop new customers
Features
- Online registration and account statement
- Real-time accrual (at boarding)
- Multiple redemption options
- Partner points capabilities
- Customer service/administration
- Comprehensive on-demand reporting
- Online data store (ODS)
- Full suite of APIs
- Built-in rules engine for configuring awards and promotions
- Points awarded through third-party partners (airlines, credit cards, etc.) can be easily defined and integrated
- Award travel redemption using points alone or points and money
Navitaire Loyalty
Navitaire Loyalty and the New Skies reservation solution let you take advantage of all that Navitaire’s customer-centric systems can offer. Advanced integration and comprehensive features help your company attract, serve, retain and reward repeat customers throughout the travel experience.
