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Client Testimonial

"Navitaire's Open Skies technology has truly enabled AirAsia's growth from 2 million passengers to 7.7 million passengers in less than two years. Open Skies scaled easily to accommodate our growth."

Tony Fernandes
CEO
AirAsia

Open Skies has the world’s highest direct sales booking percentages of any reservation system available. Today, our Open Skies system customers book an online average of 82% of their reservations online, and many book up to 99% of their total business via the Internet using our Skylights e-Suite.

The Skylights e-Suite offers airlines a high degree of customization in layout, graphics, booking flow, features and settings, and calls to external services or third party vendors using web services. Our customers use these features creatively to not only drive traffic to their website, but also increase corporate revenue through sales of related travel services such as insurance, merchandise and online payment services. Skylights also includes cost-saving Internet self-service features, such as online exchanges and refunds and advance boarding passes. Learn more about Skylights e-Suite.

Open Skies is so much more than just a reservations system – it’s a customer data management system. Open Skies gives you the flexibility that makes a difference in the competitive landscape of travel – the ability to track booking and flight activity at the customer level and use it to your competitive advantage.

Here are just a few examples of how your airline can use this merged customer detail, booking, and financial information enabled through our ticketless customer management system:

• Provide unparalleled service through online data access to customers and to authorized staff across your organization – invaluable information to an airport customer service agent during a major flight disruption.
• Vast booking information at your customers’ fingertips encourages customer self-service, driving additional traffic to your website while reducing customer support costs. For example, Open Skies’ enables travelers to easily make and track bookings and available payment credits, or view historical bookings anytime, anywhere via the web.
• Centralized customer data can help create effective marketing campaigns and develop other targeted customer promotional programs or communications by using our data extracts.

To provide you with an additional competitive advantage, Open Skies is easily connected to other Navitaire integrated solutions such as SkyLedger and RMS Host Revenue Management System.

Open Skies has been innovating the airline industry for over a decade by introducing:

• Ticketless travel
• Easy access to data
• Real-time, on-demand reporting
• Flexible user parameters including payment options

Our industry experience has taught us to plan for the future, and avoid typical limitations that growing airlines are likely to face.

Similarly, Open Skies is well positioned for established airlines looking to efficiently streamline their operations in this competitive low-fare environment. Features such as our flexible booking flow and options for external calls via web services deliver robust, flexible alternative distribution options and significant cost savings.

Customer-centric data must be easily accessible to accommodate a wide variety of business strategies and marketing plans. The Open Skies system supports standard system access methods, as well as new, flexible system access for portals and other self-service alternative distribution options. Our data and system access spans the entire airline planning, distribution, and information management process, including:

• Booking API suite
• Check-in API suite
• Data extracts for finance, queues, customers, booking activity and other key areas
• Third party service providers such as airport or catering
• Expanded payment and fraud prevention solutions
• Standard industry extracts including schedule SSIM
• Fares data
• Traditional GDS connectivity to the four major GDS companies.

Navitaire’s Open Skies system is the industry’s leading direct sales system. We deliver direct sales using the lowest cost method – ticketless travel – eliminating cost and complexity wherever possible. But that’s only the beginning. Here are just a few other ways Open Skies can help you streamline your operations, improve customer service and save money:

• "Off the shelf" solution, with the demonstrated power to support high booking volumes, saving millions in distribution costs
• Flight Speed call center application, reducing training costs by 50% or more over a typical reservation system
• Customizable Internet booking mode for agents or corporations
• Key system parameter maintenance through central user-controlled panel
• Support for more targeted, creative marketing through available data extracts

Navitaire has combined the best technical expertise, airline industry experience, and creative talent to provide new opportunities in breaking through the barriers of legacy technology. That’s how Open Skies became the leading reservation system for the world’s most successful low-fare airlines.

Our customer base has grown steadily to include many of the world’s most progressive airlines around the globe. We’ve achieved our success through disciplined growth in features, function, and capabilities to support both low-fare and established airlines transforming their business model to be more competitive.

But don’t take our word for it; take a look at our customer list to confirm that our solutions are powering many of the world’s most profitable airlines.

Navitaire’s Open Skies Reservation System is an integrated suite of products that can be flexibly combined, depending on your needs. Skylights e-Suite, our Internet booking system, provides immediate cost savings and vast distribution power via the web. FlightSpeed, our call center module, achieves cost-effective reservation services through simplified, customer-focused operations.

Navitaire also offers supporting systems including crew pairing and revenue optimization that are compatible with Open Skies. In addition, SkyLedger, our hosted revenue accounting services for Open Skies, allows you to simplify and streamline revenue accounting.

Here's a comprehensive look at the full range of features Open Skies offers your airline.

Navitaire’s Open Skies Reservation System can be used individually – but combined with our other products, you get a suite of solutions that enhances your airline’s entire cycle. For example, FlightSpeed, our call center module, achieves cost-effective reservation services through simplified, customer-focused operations.

Our other services are also compatible with Open Skies and can further help your airline deliver quality customer service to your passengers, including:

• Internet booking web hosting
• Web analytic data and reporting
• Disaster recovery services
• RMS Host Revenue Management
• SkyPrice Price Optimization
• SkyLedger Host Revenue Accounting Services
• SkyPair Crew Pairing System
• SkySolver-Pax Recovery Services

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